📘 FAQ
❓What is WiseNest?
WiseNest is a platform designed to guide you through the home-buying journey in the UK — especially if it's your first time. We offer tools like interactive checklists, AI-powered document summaries, and progress tracking.
❓Who is WiseNest for?
WiseNest is ideal for anyone buying a property in the UK, especially first-time buyers who want more clarity and support throughout the process.
❓What kind of documents can I upload?
You can upload documents related to your home purchase, like your Home Survey report or Solicitor's report. The AI will help you understand key findings in a clear and simple way.
❓What's included in the Free Plan?
- Full access to the interactive checklist
- Progress dashboard
- One basic summary of your Home Survey
- Access to helpful articles and guides
❓What do I get with the Pro Plan?
- Advanced AI-powered document summaries
- Priority email support
- Smart document chat to ask questions about your reports
- Area insights about your future home (coming soon)
❓How do I upgrade to the Pro Plan?
You can upgrade directly from the pricing page. Payments are processed securely via Stripe.
❓Can I cancel my subscription?
Yes! You can cancel your Pro subscription anytime via your account page. Once cancelled, your plan will remain active until the end of the billing period.
❓Is WiseNest a replacement for legal or professional advice?
No. WiseNest is designed to assist you using AI and helpful tools, but it does not replace advice from surveyors, solicitors, or financial advisors. Always consult a professional when making important decisions.
❓How is my data protected?
Your data is stored securely using encrypted cloud infrastructure. We follow GDPR and UK data protection standards. For full details, check our Privacy Policy.
❓How can I contact support?
You can email us at hello@wisenest.co.uk. We usually respond within 1–2 business days. Pro users get priority support.