WiseNest

Privacy Policy

Last updated: April 17, 2025

WiseNest is a platform designed to support home buyers in the UK by offering checklists, document analysis powered by AI, and personalized insights. We value your privacy and are committed to protecting your personal data.

1. Information We Collect

We may collect the following types of data:

  • Personal Information: Your name, email address, and profile avatar.
  • Usage Data: Pages you visit, actions taken on the platform, feature usage.
  • Uploaded Documents: Files related to your home purchase (e.g., survey and solicitor reports).
  • Technical Data: Device information, browser type, IP address.
  • Payment Information: Managed securely by Stripe (we do not store card data).

2. How We Use Your Information

We use your information to:

  • Provide and personalize your experience on WiseNest
  • Analyze and summarize documents using AI
  • Improve platform features and usability
  • Send helpful notifications about your home-buying process
  • Manage your subscription and billing
  • Offer customer support

3. Legal Basis for Processing Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Consent: When you explicitly provide permission, for example when uploading documents or subscribing to updates.
  • Contractual necessity: To provide services you have requested, such as access to our platform features or managing your subscription.
  • Legitimate interests: To operate and improve WiseNest, including analyzing usage patterns and ensuring platform security.
    You have the right to object to processing based on legitimate interests at any time.

4. Data Storage and Protection

Your data is stored securely using modern infrastructure and security practices:

  • Encrypted storage and secure access via trusted providers, such as Supabase
  • Uploaded documents are processed securely through AI services
  • Stripe handles all sensitive payment information using PCI-compliant infrastructure
  • Internal access controls and activity logging are in place

5. International Data Transfers

Some of your personal data may be processed or stored outside the UK.
When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your rights, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or equivalent frameworks.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

If you delete your account, we will remove or anonymize your personal data unless we are legally required to retain it (for example, for tax or fraud prevention purposes).

7. Third-Party Services

We use trusted third-party services to operate our platform:

  • Supabase – for authentication, database, and file storage
  • Stripe – for subscription and payment processing
  • OpenAI / Vercel AI SDK – to process and analyze document content via AI
  • Analytics providers – to understand how users interact with the platform

Each third party has its own privacy policy. We only share data required to provide the service.

8. Your Rights

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Request a copy of your data in a portable format
  • Opt out of non-essential communications

To make any of these requests, please contact us at hello@wisenest.co.uk

9. Changes to This Policy

We may update this policy from time to time.
When we do, we’ll notify you through the app or via email if the changes are significant.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 hello@wisenest.co.uk